1. What is a payment gateway?
A payment gateway is a technology that allows businesses to accept and process online payments from customers using a variety of payment methods such as mobile money, credit cards, debit cards, and electronic checks.
2. Is it secure to use Vukapay?
Yes,Vukapay uses advanced security measures such as encryption and tokenization to protect sensitive data and prevent fraud.
3. What payment methods can I accept with VukaPay
VukaPay supports a wide range of payment methods, including mobile money like M-pesa /Airtel Money, credit cards, debit cards, PayPal, Apple Pay, Google Pay, and more.
4. How do I start accepting payments ?
You can integrate VukaPay into your website by using our simple easy to use API which will allow you to add a checkout page and payment processing capabilities to your site.
5. What are the fees for using VukaPay?
Fees for using a payment gateway vary depending on the provider and the payment methods accepted. Most providers charge a percentage of the transaction value or a flat fee per transaction.
6. How long does it take to set up?

Setting up VukaPay on your site can take anywhere from a few minutes to several days depending on the integration process. Our dedicated team works tirelessly to the following seamless merchant onboarding process:

  1. Submission of required KYC, signed Application Form and Terms & Conditions by the Partner
  2. Due diligence undertaken by the Company.
  3. Onboarding and provision of test and live credentials by the Company
  4. API integration by the merchant with support from the Company
  5. Live processing
7. How can I test my payment gateway before going live?
Vukapay will provide a sandbox environment where you can test your integration and payment processing capabilities without using real money.
8. What happens if there is a problem with a transaction?
If there is a problem with a transaction, such as a declined payment or a fraudulent transaction, we will typically provide 24/7 support to resolve the issue.
9. How do I track my transactions and payments?
? Vukapay provides robust reporting and analytics tools that allows you to track your transactions and payments in real-time.
10. Is customer support available for Vukapay users?
Yes, VukaPay provides customer support via phone, email, or live chat to assist users with any issues or questions via the following contact details.
  • Solutions
  • For Businesses